Welcome to the New Baking Era

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Privacy Policy

Effective Date: January 1, 2026

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include your name, email address, phone number, shipping address, and payment information.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and communicate with you about products, services, and promotional offers.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our website and conducting our business.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookies through your browser settings.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected] or call +1 773-847-9263.

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Terms of Service

Effective Date: January 1, 2026

Acceptance of Terms

By accessing and using the New Baking Era website and services, you accept and agree to be bound by the terms and provision of this agreement.

Services Description

New Baking Era provides custom baking services, including but not limited to custom cakes, pastries, and baked goods. All orders are subject to availability and our acceptance.

Order and Payment Terms

All orders must be placed in advance. Custom orders require a minimum 48-hour notice. Payment is due at the time of order confirmation. We accept cash, credit cards, and approved payment methods.

Cancellation and Refund Policy

Orders may be cancelled up to 24 hours before the scheduled pickup/delivery time. Custom orders may have different cancellation terms. Refunds will be processed within 5-7 business days.

Quality Guarantee

We guarantee the quality and freshness of our products. If you are not satisfied with your order, please contact us within 24 hours of pickup/delivery for resolution.

Limitation of Liability

New Baking Era shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services or products.

Contact Information

For questions regarding these terms, contact us at [email protected] or +1 773-847-9263.

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Disclaimer

Effective Date: January 1, 2026

General Disclaimer

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, New Baking Era excludes all representations, warranties, obligations, and liabilities arising out of or in connection with this website.

Allergen Information

Our products may contain allergens including but not limited to: wheat, eggs, milk, soy, tree nuts, and peanuts. Please inform us of any allergies when placing your order. We cannot guarantee that our products are free from allergens.

Dietary Restrictions

While we offer various options for different dietary needs, customers with severe allergies or dietary restrictions should consult with our staff before ordering. We are not responsible for adverse reactions to our products.

Product Variations

Actual products may vary slightly from images shown on our website due to the handcrafted nature of our baking. We strive to maintain consistency but celebrate the unique character of artisan baking.

Availability

Product availability is subject to change. Seasonal items and special ingredients may affect our menu offerings. We reserve the right to substitute ingredients when necessary.

Professional Advice

Any advice or recommendations provided by our staff are based on general baking knowledge and should not be considered professional dietary or health advice.

Contact Us

For specific questions or concerns, please contact us at [email protected] or +1 773-847-9263.